Returns & Exchanges

At Bprimal, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn footwear and apparel in original packaging. Whether you need a different size or a full refund, our streamlined process ensures your foot health journey remains stress-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original, undamaged shoebox or packaging and secure them inside a protective mailing bag or box to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized postal location or scheduled pickup point.

4

Quality Check & Refund

Once our warehouse team inspects your return for unworn condition, we will process your refund or dispatch your new exchange items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing