Frequently Asked Questions

Everything you need to know about your Bprimal shopping experience.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. Since we focus on natural foot health, we recommend measuring your foot length in millimeters and comparing it to our specific brand charts for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. If your footwear doesn't fit perfectly, you can initiate an exchange or request a full refund via our online returns portal.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the country. Express shipping options are available at checkout for faster delivery, usually arriving within 1-2 business days.

Are your products sustainably sourced?

Yes, at Bprimal we prioritize ethical manufacturing and sustainable materials. We partner with brands that value eco-friendly production processes and high-quality, durable components.

Do you offer international shipping?

Currently, we ship to a wide range of international locations. Shipping costs and delivery timelines vary by destination and will be calculated automatically during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services like Afterpay and Klarna for your convenience.